Question 1

Can I extend my stay if needed, how can I do it?

Accepted Answer

If there is open availability, you may be able to extend your days. Availability can be checked via our website at any time. Should you wish to extend your stay, please contact us directly.

Question 2

Do you provide access to streaming apps like Netflix, Disney, Hulu, Amazon, etc?

Accepted Answer

All of our vacation rental homes are equipped with TVs in every bedroom and the family room for your convenience. We offer streaming options on all TVs, but guests must sign into their own streaming accounts (such as Netflix, Hulu, or Disney+) to access content. Please remember to log out of your accounts before departure to protect your privacy.

Question 3

Do you offer chef services for our stay?

Accepted Answer

Serendipity does not provide chef services directly. However, we have listed some professionals on the area you can contact directly, review our blog article about it here.

Question 4

Do you have cribs at the homes?

Accepted Answer

Yes, cribs are available for our homes. Please let us know if a crib is needed prior to your arrival so that we may accommodate you.

Question 5

Do I need travel insurance for my stay?

Accepted Answer

Travel Insurance is recommended and may be purchased independently from several sites. (Red Sky Travel Insurance, Square Mouth, etc.)

Question 6

Can you do grocery shopping before we arrive?

Accepted Answer

Yes, please get in touch with us before your arrival with a detailed list of necessary items, and we will ensure they are stocked and ready for you.

Question 7

Are events or parties allowed at the Home?

Accepted Answer

No, parties are not permitted in our homes. Please contact us directly to inquire about specific events and we will work with you to explore available options.

Question 8

Are there any additional fees besides the nightly rate?

Accepted Answer

Yes, there are cleaning fees, credit card fees, taxes, and an insurance fee included in your final booking cost. All fees are visible and transparent during the booking and check-out process.

Question 9

Are early check-in or Late check-out options available?

Accepted Answer

Yes, however, they are subject to availability. The price will vary depending on the home and how early (check-in) or late (check-out) the request is.

Early check-in: 10 am - 12 noon is a daily rate; 12 noon - 2 pm is 50% of the daily rate; And 2 pm - 4 pm if available is complimentary.

Late check-out: 11 am is complimentary; 12 noon - 2 pm is 50% of daily rate; And 2 pm or later is an additional full day rate.

Contact us to confirm the availability.

Question 10

Can I add a bed or person to our home reservation?

Accepted Answer

Each home has a maximum occupancy limit as stated in your reservation. It is crucial to adhere to this limit. If you have any questions regarding this, please contact us before finalizing your reservation.

Question 11

Do you offer cleaning or maid services during the stay?

Accepted Answer

Yes, maid services can be arranged for your stay. Contact us to discuss your specific needs, and we will make necessary arrangements.

Question 12

Are there grocery stores nearby?

Accepted Answer

Yes! Anna Maria Island has a Publix on Holmes Beach. Looking for a more local flavor? We suggest checking out The Anna Maria General Store or Island Fresh Market during your stay. Want to make your stay even more delicious? Check out our blogs on the best fresh fish markets and butcher shops on the island and the farmers markets for the best produce.

Question 13

What restaurants are nearby?

Accepted Answer

Anna Maria Island is home to some of the best restaurants in the state!

Some of our favorites include The Waterfront Restaurant, The Porch and The Chateau Anna Maria. For more foodie inspiration check out our blog on what makes AMI a true foodie's paradise.

Question 14

Do the restaurants take reservations?

Accepted Answer

Most restaurants on Anna Maria Island do not take reservations. Mademoiselle, Bridge Street Bistro and The Chateau do. The Waterfront does not.

Question 15

Where is the closest beach access?

Accepted Answer

All of our properties are close to beach access. For more information on specific beaches click here or check out our guide to the local parks and beaches on AMI.

Question 16

Are there dog-friendly beaches on Anna Maria Island?

Accepted Answer

Dog friendly beaches can be found at the Palma Sola Causeway, Scentral Park, and The Robinson Preserve.

Question 17

What transportation options are available nearby or on the island?

Accepted Answer

There are many ways to get around the island. There is a free trolley that runs daily from 6 am to 10 pm. The Monkey Bus is another great way to take in a tour of the island while traveling. Golf carts are street-legal on the island and are one of the most popular modes of transport; At Serendipity, we supply a complimentary golf cart for 6 people on your stay. We only require you to present a signed Golf Cart Waiver, a valid North American Driver's License, and Proof of Auto Insurance.

Question 18

What is the closest free trolley stop?

Accepted Answer

The free island trolley has over 35 stops around the island, with stops near each of our properties. Trolley routes can be followed using the MyStop App available on the Apple Store or Google Play Store.

Question 19

What should I do in case of an emergency or have an issue during my stay?

Accepted Answer

In case of a life-threatening emergency, dial 9-1-1. For other emergencies a direct phone number for your hosts will be provided once the paperwork is finalized. Check out our Emergency Contacts Guide for further information.

Question 20

What security and safety measures are provided at each property?

Accepted Answer

Your safety and security are our top priorities:

All doors and windows are fitted with locks. In case of emergencies, all of our properties are equipped with smoke detectors and a fire extinguisher. Please note that the doors and windows exiting to the pool area are required to have an alarm. Ensure the alarms are functional and engaged when necessary. To exit, press the BYPASS button, which will provide you a few seconds to exit before the alarm sounds.

Question 21

What is the WiFi speed and how to access the net?

Accepted Answer

Wi-Fi is available at each of our properties. Spectrum offers internet speeds of up to 1 Gbps (1000 Mbps) in Anna Maria, Florida. However, wireless speeds may vary. The network name and password are provided in each house with the check-in information.

Question 22

Are the pools heated?

Accepted Answer

Our pools are normally heated to 82 degrees when the outdoor temperature is below 80 so you can enjoy a comfortable swim, even on cooler days. We ask that you do not change the pool temperature during your stay.

Question 23

How do I activate the spa? Are the hot tubs automatically heated? How do I turn on the hot tub?

Accepted Answer

The spa/hot tub and its controls are located by the outdoor shower and pool equipment. Make sure to follow the displayed instructions to operate them. Generally, to enjoy the spa/hot tub, press the spa/party button once, and it will take about 15 minutes for the spa/hot tub to heat up. Please note that it operates on a timer, so press the button again if you'd like to extend your experience. For the safety of all, the temperature is set to a maximum of 100 degrees.

Question 24

What is the difference between a spa and a hot tub?

Accepted Answer

A hot tub, as the name suggests, is a small pool filled with hot water, and while they may have jets and bubblers, they are not the main focus. A spa on the other hand is specifically designed to use strong jets of water to provide a range of physical and mental benefits, it is important to mention that when a spa is connected to the pool, the water will heat either the pool or spa but not both at the same time. More information can be found here.

Question 25

Are the pools salt or chlorine?

Accepted Answer

In general, most pools have salt.

A salt-chlorinated pool, uses a salt chlorine generator (also called a salt cell) to convert dissolved salt into chlorine, which sanitizes the water. Unlike traditional chlorine pools that require adding liquid or tablet chlorine, a salt system continuously produces chlorine through electrolysis. This results in softer-feeling water, lower chlorine odors, and reduced maintenance. Despite the name, the water is not as salty as seawater it's closer to the salinity of human tears.

Our home, Shangri-La uses a UV LIGHT/ozone plus peroxide system to clean its water because the pool is stainless steel.

Question 26

How do I get local channels? How do I find the "live game"?

Accepted Answer

Search online for the channel or streaming services that will have the "live game", and look for it on the TV.

Question 27

Can I change the Thermostat temperature?

Accepted Answer

Please do not adjust the temperature to lower than 72 degrees. All doors and windows must remain closed while the A/C is on to avoid damage to the home due to the Florida humidity.

Question 28

Are any additional agreements required to use the amenities during my stay?

Accepted Answer

Yes, due to the extensive equipment available at the property, additional documents are necessary. To use the bikes, stand-up paddleboards (SUP), and kayaks, anyone aged 18 and over must sign an Equipment and Amenity Waiver. Additionally, operating the street-legal golf cart requires a signed Golf Cart Agreement, a US American Driver's License, and proof of auto insurance. Our international guests can rent a golf cart from our preferred providers at a preferential rate.

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